Doctors Pathology Services, Inc. ("DPS," "we," "our," or "us") is committed to protecting the privacy and confidentiality of our patients, healthcare providers, employees, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose personal information obtained through our website, communications, and services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, email address, telephone number, and other contact information voluntarily provided to us.
Patient Information: Information necessary to coordinate appointments, provide pathology services, communicate with patients, and conduct healthcare operations.
Mobile Information: Mobile telephone numbers, SMS opt-in consent records, and information related to text message communications.
Website Information: Internet Protocol (IP) addresses, browser types, website usage information, and cookies or similar technologies where applicable.
2. How We Use Your Information
We may use collected information to:
Schedule, confirm, and manage patient appointments.
Communicate with patients and healthcare providers regarding pathology services.
Send appointment reminders, registration links, and service-related notifications.
Respond to questions, requests, and inquiries.
Process billing, insurance claims, and payments.
Improve our website, services, and patient experience.
Comply with applicable laws and regulatory requirements.
3. Mobile Information and SMS Privacy
Doctors Pathology Services, Inc. does not share, sell, rent, or disclose mobile phone numbers or mobile information to third parties or affiliates for marketing or promotional purposes.
All text messaging originator opt-in data and consent information will not be shared with any third parties for their marketing or promotional purposes.
Mobile information collected through our website, registration forms, or other communication channels is used solely for authorized business communications, including appointment reminders, patient registration notifications, service updates, and other healthcare-related communications.
We may use authorized service providers to facilitate the delivery of text messages on our behalf. Such providers are permitted to use mobile information only to perform services for DPS, subject to appropriate confidentiality and security obligations.
4. SMS Messaging Consent
By voluntarily providing your mobile telephone number and expressly opting in to receive SMS messages from Doctors Pathology Services, Inc., you consent to receive text messages related to our services.
These messages may include:
Appointment confirmations and reminders.
Patient registration links and instructions.
Scheduling updates.
Service-related notifications.
Responses to patient inquiries.
SMS consent is not a condition of receiving healthcare services.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office.
After opting out, you may receive a final confirmation message. No additional SMS messages will be sent unless you provide new consent or another legally permitted basis applies.
We do not sell or share SMS consent information with third parties for marketing purposes.
5. Disclosure of Personal Information
We do not sell personal information.
We may disclose information only when reasonably necessary and legally permitted, including:
To healthcare providers involved in patient care.
To insurance companies and billing partners for payment and healthcare operations.
To authorized service providers performing services on our behalf.
To regulatory authorities or government agencies when required by law.
As otherwise permitted or required under applicable healthcare privacy laws.
Any disclosure of protected health information is subject to applicable legal requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
6. HIPAA and Patient Confidentiality
Doctors Pathology Services, Inc. recognizes the importance of safeguarding protected health information (PHI).
We maintain administrative, physical, and technical safeguards designed to protect patient information in accordance with applicable HIPAA requirements.
Patient health information is handled in accordance with our HIPAA Notice of Privacy Practices, which governs the use and disclosure of protected health information.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality, understand visitor interactions, and enhance the user experience.
Visitors may adjust their browser settings to restrict or disable cookies. Certain website functions may be affected.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
SMS opt-in and opt-out records may be retained to document consent and comply with applicable messaging requirements.
10. Your Privacy Choices
You may contact us to:
Request information regarding the personal information we maintain about you.
Request corrections to inaccurate contact information.
Withdraw consent for optional SMS communications.
Ask questions regarding our privacy practices.
Requests involving protected health information will be handled in accordance with applicable HIPAA requirements.
11. Changes to This Privacy Policy
Doctors Pathology Services, Inc. reserves the right to update this Privacy Policy periodically to reflect changes in our services, technology, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
12. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Doctors Pathology Services, Inc.
1253 College Park Drive
Dover, DE 19904
Website: https://www.dpspa.com
Mobile Privacy Statement
Doctors Pathology Services, Inc. does not share mobile information with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent information will not be shared with any third parties for marketing purposes.
